Frequently Asked Questions

General FAQ

How do I enrol?


IMPORTANT: Before you enrol, make sure you understand the terms and conditions of your enrolment. Download your FREE course guide in each course page, and access our student handbook for more information. If you have any questions, you may conact us through 1300 05 06 26 or send your enquiries to info@hpi.edu.au. Enrolment Steps: - download the enrolment form - complete the form - send the completed form and requested identification documents to admin@hpi.edu.au - pay the fees (we will not deduct any fee until the end of free trial period) Once we receive your complete application, we'll schedule with you a pre-course consultation to customise your training plan. Your enrolment will be finalised once you and your trainer have agreed on your training plan.




What is Vocational Placement? How do I go about it?


Some courses require students to complete a set number of hours in the workplace to demonstrate and apply the target knowledge and skills for the qualification. For example: - Certificate III in Individual Support requires a minimum of 120 hours of placement in relevant care facilities (Aged Care, Disability Care or Home Care) - Certifciate IV in Ageing Support requires 120 hours of placement in an Aged Care facility - Certificate III in Early Childhood Education requires 120 hours of placement in a Child Care facility - Diploma of Early Childhood Education requires 240 hours of placement in a Child Care facility You will be informed prior to enrolment if your course requires vocational placement. It is encouraged and recommended that you nominate your placement provider. This will help ensure you find one that is most suitable to your preferrences. HPI will provide you the tools you need to initiate contact with your preferred provider. Prior to starting your placement, HPI will contact your nominated provider to ensure they meet all the safety and training requirements. Download the Vocational Placement Packs in your course guide for the complete details of the process.




Can I get a refund?


Why get a refund, when you can start your course for FREE? We take pride in the quality of our training programs. As such, we offer all our students a FREE trial period at the beginning of each full course. It typically covers one module or subject where students are not required to pay any tuition fees. You can cancel your enrolment anytime during the free trial period. Charges will only apply at the end of the FREE trial period when you have full access to all the modules for the course. If for any reason, HPI Training Group is unable to deliver the course, students will have the following options: - HPI will organise transfer of impacted students to an equivalent course with another registered provider, or - HPI will refund the student the pro-rated amount for services not provided Please refer to our full refund policy in Student Handbook for the complete details.




How much are the courses?


Course fees are outlined in the course information sheets. Click here to visit our course page.




What is the mode of delivery?


HPI Training Group offers different modes of delivery for different programs. The following are typical modes of delivery offered: (1) Face-to-face classes - delivered in classroom (2) Distance learning - delivered via HPI's distance learning platforms: online student portal, online webinar, discussion forums, email messaging, pre-recorded instructional videos, online coaching, etc. (3) Blended learning - a combination of face-to-face and distance learning methods (4) any one of the above three modes plus vocational placement - see information on vocational placement for more details




What if I can't complete the course?


You will be issued with a Statement of Attainment for the units you are able to complete successfully. You will have the option to apply for course extension to complete the rest of the course. Extension Fees: - $200: 2-month extension to resubmit assessments (Coaching + 1 Reassessment Submission)




I want to take advantage of the sale but I'm not ready to start my course yet. What can I do?


You can register to any course and delay your enrolment for up to six months from the date of registration. Talk to your enrolment coordinator about it.




What is your policy on Privacy and Confidentiality?


Privacy Statement

HPI Training Group is committed to protecting the privacy and accuracy of confidential information to the extent possible, subject to provisions of state and federal law.

Although there are many applications and websites that collect information and other statistics about their users, we DO NOT collect any personal information about you when you visit this web site, unless you explicitly provide this information for a known and declared purpose.

Any information collected from you will only be used for the purpose stated in the form used for collection, unless otherwise explicitly stated.

What happens if the privacy statement changes?

This Privacy Statement was last revised on 27 July 2020. We may change this Privacy Statement at any time and for any reason. We encourage you to review this Privacy Statement each time you visit the web site.

If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our web site for a period of time after the change is made.

What about privacy on other web sites?

This web site may contain links to other web sites. Some of those web sites may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of web sites operated by others.

We are not responsible for the performance of web sites operated by third parties or for your business dealings with them. Therefore, whenever you leave this web site we recommend that you review each web site's privacy practices and make your own conclusions regarding the adequacy of these practices.

How to contact us

If you have questions or comments about this Privacy Statement, please use the (Contact Form/Email) on this web site.





HPI Training Group  ( RTO: 45372 )

ABN: 39 620 958 992

info@hpi.edu.au

Suite 403, 410 Elizabeth St, Surry Hills, NSW 2010